You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
When available through promotion or coupon, free shipping includes standard shipping which will often take longer (3-5 days) than other methods such as priority mail (1-3 days). Actual shipping times are dependent on the carriers we use (USPS and UPS). You will receive tracking information on the day your shipment is dropped off with the carrier via the email you supplied during check out. Please note, it may take up to 12 hours for the carrier to register the package and for tracking to be available.
Currently we are only able to ship within the United States. We hope to be able to ship internationally as we grow. Please subscribe to our newsletter for updates.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up.